Watch: Patient Sent To Collection For Surgery She Never Had

Grace Elizabeth Elliott receives a mysterious hospital bill for medical care she never received. Even after the hospital admitted its fault, a collection agency pursued Elliott to collect the debt.

KHN Editor-in-Chief Elisabeth Rosenthal participates “CBS This Morning” to talk about how difficult it is to correct a clerical error and how patients can respond if it happens to them.

KHN (Kaiser Health News) is a national newsroom that produces in-depth journalism on health issues. Along with Policy Analysis and Exploration, KHN is one of the three main activities in Vietnam KFF (Kaiser Family Foundation). KFF is a funded non-profit organization that provides information on health issues to the nation.


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