After stormy conditions left thousands of passengers stranded in Mexico this week, the Transportation Department said it would continue to “monitor the situation,” calling the situation some people are experiencing over the holidays. is “unacceptable”.
In an emailed statement to CTV News, a spokesperson said, “Transport Canada [is] Liaise with airlines and airports to make sure they have what they need to keep passengers safe.”
They added, “The safety of our passengers and crew is our top priority.”
Sunwing Vacations Inc. issued a large-scale flight cancellation order because of winter storms, leading to a chain reaction of flight crews and aircraft being displaced. Other airlines have experienced similar disruptions due to harsh flight conditions, but Sunwing’s holiday destinations have left many travelers stranded abroad.
In addition, many passengers have spoken out against the airline’s lack of communication as they await news of when they can go home.
In the email, the spokesperson also said that “Sunwing Airlines’ situation is unacceptable, as Canadians have a right to expect their airlines to notify them and manage the disruption appropriately. “
“We expect all airlines to contact passengers and notify them of delays or cancellations.”
The spokesperson said that as of September 8, the new regulations come into effect under the Air Passenger Protection Regulation. These rules apply to flights that are delayed or canceled for reasons beyond the airline’s control – including major weather events and unsafe flight conditions.
“Canadians can file a complaint with the Canadian Transport Authority. Our government will continue to ensure that these rights are protected,” the email said.
“Transport Canada will continue to work with all airports to do everything in its power to ensure that Canadians can travel safely and securely during the holiday season. We encourage passengers to stay informed of the situation by following up on the latest airport communications as they resume normal operations. Canadians can rest assured that we are doing everything we can to support them during this difficult time.”
The ministry statement comes days after federal Transport Minister Omar Alghabra addressed Via Rail for leaving passengers stranded overnight on stalled trains, following a recent winter storm .
“The current situation with @VIA_Rail is unacceptable and we are contacting them to resolve any issues safely and effectively,” Alghabra said in a statement on Twitter on Saturday. “Unprecedented weather has caused delays in our transportation system and the safety of our passengers and crew is our top priority.”