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Airtel customer Gopal Vittal CEO has an important update for you; answers the ‘biggest question about 5G’


Airtel Gopal CEO Vittal wrote a letter to the company’s customers detailing the telecom giant’s 5G plans. The letter answers some key questions about Airtel 5G connectivity. These include 5G rollout progress, how to access Airtel 5G, 5G speeds and more…
Dear customer,
The last time I wrote to you was when India was in the midst of a difficult Covid wave. Telecommunications is essential to keep you on top of your life. Be it working from home, studying from home, entertaining or shopping online, our staff is proud to serve you at your time of need.
However, I am happy to write to you today under happier circumstances. Within a few weeks, we will start rolling out our next generation technology, Airtel 5G. Some of you have asked me questions about what 5G will do for you and how you can get it. Let me try and answer these questions for you.
1. What will Airtel 5G do for you?
Airtel 5G will offer significantly higher speeds than 4G networks. It could be anywhere from 20 to 30 times the speed you get today. This will allow you to start apps or download heavy files in no time.
Airtel 5G will also bring differentiated quality for special requirements, known as network segmentation. So if you’re a gamer and want a flawless experience, we’ll be able to cut the net for you. Or if you’re working from home and want a consistent experience, we’ll deliver to you.
2. Why Airtel 5G is best for you?
Airtel’s 5G network is being built with your smartphone and you in mind. So there are three obvious advantages.
First, of the two 5G technologies, we chose a specific 5G technology that has the widest ecosystem in the world. This means that all 5G smartphones in India will work on the Airtel network without any hiccups. This will be true even if you travel abroad with a phone that supports Airtel 5G. In other technologies, up to four out of ten 5G phones may not support 5G.
Second, we pride ourselves on raising the bar in the experience we provide you. Over the past few years, our 4G network has been consistently rated by independent rating agencies as the best in terms of speed, video experience and gaming. We’ve used this strength to bring in the expertise of our best engineers, build state-of-the-art tools, and conduct many early tests across several cities and use cases to ensure guarantee that your Airtel 5G experience is unmatched.
In the end, we will be kinder to the environment. We are all currently grappling with extreme heat and unpredictable rains caused by climate change. This problem is real now. So we signed on to an ambitious goal of reducing our carbon footprint over the next few decades. Therefore, the 5G solution we have chosen will be the most energy and carbon efficient in India.
3. When can you start experiencing 5G?
We expect to roll out our 5G services within a month. By December, we will have coverage in major cities. After that, we will quickly expand to cover the whole country. We expect to cover the whole Indian metropolis by the end of 2023. If you want to know the availability of 5G in your town you can check it on Airtel thank you App and see if whether your phone and city are 5G ready. This feature will be available on our app at launch of 5G.
4. Three simple steps for you to access Airtel 5G:
Most smartphones over a year old don’t have 5G chipsets. However, the current new smartphones in India are mostly 5G supported. So, if you are buying a new smartphone, check if it is 5G enabled.
Then turn on the 5G settings. To enable 5G on your phone, go to the settings tab and go to the connection or cellular network. You will be presented with the choice to choose 5G in addition to 4G or LTE. Select that mode and you’re good to go.
Your Airtel SIM has 5G enabled. So it will work seamlessly on your 5G smartphone.
I look forward to any suggestions or feedback you may have and thank you for the privilege of serving you.
Best regards,
Gopal Vittal
CEO of Airtel





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